WHAT IS YOUR COMPANY’S RELATIONSHIP WITH THE ARTISANS?

The artisans of CraftNetwork Store maintain complete freedom in all aspects of the business. They are free to raise or lower their prices as they see fit, and are not contractually obligated to maintain prices or craft any product that they feel does not artistically or personally represent their work. The artisans are not charged to display their items on the website or any other company advertising medium.

In addition, the artisans are not financially obligated in anyway whatsoever when any merchandise is returned and/or damaged by a customer. CraftNetwork Store assumes responsibility for all products during the transaction process. Once an item is received, inspected, and shipped, the artisan is not responsible, financially or otherwise, in anyway.

The artisans of CraftNetwork Store are the inspiration and the centerpiece of the business, and their creative and professional well-being is of the utmost importance.

IS THERE ANYWAY TO CONTACT AN ARTISAN?

We do not give out personal contact details for any of our artisans due to rights of privacy. If you would like to send a message or give a review of an artisans work, please go to the “CONTACT US” section and to “WRITE A REVIEW”. Any message will then be forwarded to the respective artisan. We encourage all of our customers to write messages and reviews. As one can imagine, it is quite exhilarating and gratifying for the artisan, and it is greatly appreciated.

WILL I NEED TO PAY CUSTOMS OR DUTY FOR THE ITEM(S) I HAVE ORDERED?

If you are shipping to the Continental United States, you will not be required to pay any customs or import duties. Currently, CraftNetwork Store only organizes all customs and import formalities for customers ordering from the United States of America. If you are shipping to a country other than the US, you may be required to pay import or customs duties upon delivery.

Please note if you are shipping to Australia, packages containing ‘natural items’ may be subject to a fumigation fee by local customs upon arrival. The customer will have to cover any charges for this service upon delivery.

DO YOU HAVE A GUARANTEE FOR YOUR PRODUCTS?

All CraftNetwork Store products are 100% guaranteed to ensure maximum customer satisfaction. If you are not satisfied with your order in any way, whether damaged or altered, you can return the item within thirty (30) days free of charge. One hundred percent customer satisfaction is what we strive for at CraftNetwork Store, and we do not want it any other way.

If you are not satisfied with your CraftNetwork Store item(s) at any time, please contact us at customersupport@craftnetworkstore.com.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

If an item arrives damaged, the customer is entitled to a full refund or a replacement depending on personal preference. All packaging, casing, and materials must be kept, and shipped back to our office through a reputable courier or certified mail system. We will gladly reimburse the customer for this added shipping expense. In most cases, we will not issue a refund without receiving the complete package including all goods, casing, and original shipping materials. We will issue a full refund up to thirty (30) days for most items from the date of the original order.

If an item arrives damaged, please contact us immediately at customersupport@craftnetworkstore.com.

WHAT SHOULD I DO IF I RECEIVE THE WRONG ORDER / PRODUCT?

In the unlikely event that you have received the wrong merchandise, the correct package will be shipped to you at no additional charge or a full refund will be issued depending on personal preference. The customer will need to return the incorrect merchandise, and the cost of the return shipping will be covered by CraftNetwork Store.

If you receive the wrong order, please contact us immediately at customersupport@craftnetworkstore.com.

WHAT IF MY PACKAGE IS RUNNING LATE?

Firstly, please be sure to check the shipping service that you selected when purchasing the merchandise to see if the estimated time for arrival has elapsed. In addition, please check the shipping address to make sure there were no errors made when ordering. CraftNetwork Store is not responsible for any arrival delay of merchandise due to address errors by a customer. If you find that an address error was made during ordering, please contact us immediately at customersupport@craftnetworkstore.com.

If the address is correct and the estimated time for arrival has elapsed, please contact us with your invoice number and shipping details at customersupport@craftnetworkstore.com. CraftNetwork Store will inform you within 1 business day as to the status of your order.

WHAT IS YOUR COMPANY POLICY ON EXCHANGES?

We fully accommodate anyone wishing to make an exchange. In most cases, we send out a gift certificate with a reference number in the amount of the exchanged product or gift. The original merchandise must be returned to the CraftNetwork Store offices before the certificate can be sent. The customer must incur the cost of all international shipping in respect to this process. Please note, if a gift item is being returned, the original purchaser of the merchandise will not be informed of the exchange at any time.

If you would like to exchange merchandise, please contact us at customersupport@craftnetworkstore.com.

WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD-PARTY AFFILIATES?

At no time will CraftNetwork Store share any personal customer information. Our site is run off of a secure database and all personal information is stored for use by CraftNetwork Store only.

IS IT SAFE TO USE MY CREDIT CARD ONLINE WITH CRAFTNETWORK STORE?

Absolutely! All transactions are processed through the protected Paypal checkout system. Your order is processed using 128-bit encryption and Secure Socket Layer (SSL) technology. This system safely encrypts all credit card information you send from your computer to the server.